My Special Hair

Cookie Policy

Política de Cookies · My Special Hair

This Cookie Policy supplements the information in the Legal Notice and the Privacy Policy of the Website https://myspecialhair.com/ (the “Website”), owned by Juan Antonio Espinosa López (the “CONTROLLER”).

WHAT ARE COOKIES?

Cookies are files downloaded to a user's computer or device (computer/smartphone/tablet) when they access certain web pages and stored in its memory. Among other things, cookies allow information about the user's or device's browsing habits to be stored and retrieved, showing which pages are visited, connection time, how a page performs, whether technical problems occur, etc.

You can change or withdraw your consent at any time through the cookie banner on our website, but please note that cookies can only be deleted through your browser settings.

TYPES OF COOKIES

Cookies are classified as first-party or third-party cookies depending on who manages the domain from which they are sent and processes the data.

Cookies can also be classified by how long they remain stored in the user's browser, as either session cookies or persistent cookies.

Finally, depending on the purpose for which the information collected is processed, cookies can be classified into the following categories:

  • Technical cookies: allow users to browse a website and use some of its services (for example, cookies that remember the items in a shopping cart).
  • Personalization cookies: allow users to access the website with specific settings, such as their language.
  • Security cookies: help prevent or hinder attacks against the website.
  • Social content-sharing plug-in cookies: known as plug-ins, they allow content to be shared on social networks.
  • Analytics cookies: allow the controller to monitor user behavior.
  • Advertising cookies: allow website advertising space to be managed.
  • Behavioral advertising cookies: like the preceding cookies, manage advertising spaces on the website based on information collected about users' behavior and habits, adapting advertising to each user's profile.
  • Geolocation cookies: used to determine the user's country.
  • Affiliate cookies: browser cookies that track sales originating from this website through the affiliate programs with which it works.

WHAT IS A COOKIE USED FOR?

Cookies are used to offer personalized services and/or advertising, analyze system performance, recognize users when they sign in, identify and resolve incidents and problems as quickly as possible, and analyze and measure the use and activity of this website. The use of cookies does not collect any personal data.

IS USER CONSENT REQUIRED TO INSTALL COOKIES?

User consent is not required to install technical cookies or cookies strictly necessary to provide an information society service expressly requested by the recipient.

For all other cookies, the data subject's consent is required and may be requested in various ways. On this website, consent will be considered given if the user continues browsing, without prejudice to their right to withdraw it and disable cookies at any time.

Our cookies help us:

  • make our website work as you expect
  • remember your settings during visits
  • improve site speed and security
  • continually improve our website for you

We do not use cookies to:

  • collect personally identifiable information (without your express consent)
  • collect sensitive information (without your express consent)
  • share databases with advertising networks
  • send personally identifiable data to third parties
  • pay sales commissions

DATA TRANSFERS TO THIRD COUNTRIES

  • Google LLC, owner of Gmail, Google Analytics 4, and Google Ads, on the basis of the adequacy decision for the EU–U.S. Data Privacy Framework.
  • Meta Platforms, Inc., owner of Facebook Ads and WhatsApp, on the basis of the adequacy decision for the EU–U.S. Data Privacy Framework.
  • No international transfers of data to third countries without an adequate level of protection are planned.

WHAT TYPES OF COOKIES DO WE USE ON THIS WEBSITE?

Cookies necessary for browsing:

These cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas. The website cannot function properly without these cookies.

Analytics cookies:

These cookies enable users' behavior to be tracked and analyzed. The information collected through these cookies is used to measure website activity and create browsing profiles based on analysis of how users use the service.

They allow us to count users and perform statistical measurement and analysis of how they use the service offered. To do this, we analyze their browsing on our website to improve the products or services we offer.

Specifically, we use Google Analytics. Google may use this data to improve its own services and provide services to other businesses.

This tool does not collect users' first or last names or the postal address from which they connect. The information it collects includes, for example, the number of pages visited, language, city assigned to the IP address from which users access the site, number of visitors, frequency and repeat visits, visit duration, browser used, and network provider or device type used for the visit.

We use this information to improve our website, identify new needs, and assess improvements that will help us provide a better service to our visitors.

Additional cookies from Google services used on this website (Google Maps, YouTube…)

these cookies may or may not be activated depending on the user's browser settings and whether they are signed in to their Google account in the browser when visiting this website.

More information about Google's use of cookies: Google Cookie Policy

Behavioral advertising cookies:

These cookies, processed by us or third parties, allow us to analyze your internet browsing habits so we can show you advertising related to your browsing profile.

Social media cookies:

Social media cookies may be stored in your browser while you browse this website, for example when you use a button to share content on a social network.

Below, you can find information about the cookies used by this website's social networks in their own cookie policies:

Affiliate cookies:

We use affiliate service platforms that use browser cookies to track sales originating from this website through the affiliate programs with which it works.

Details of the cookies used on this website:

Wp_woocommerce_sesion

  • Contains a unique code for each customer so it knows where to find that customer's cart data in the database.
  • Duration: 2 days.
  • Type: technical, functional

Woocommerce_items_in_cart

  • Cookie that stores the items in the shopping cart.
  • Duration: Session
  • Type: technical, functional

    Woocommerce_recently_viewed

    • Cookie that saves recently viewed products.
    • Duration: session
    • Type: technical, functional

    Woocommerce_cart_hash

    • Cookie used when the cart contains data or changes.
    • Duration: session
    • Type: technical, functional

    WordPress_sec_

    • Used to control user access to the WordPress service.
    • Duration: session.
    • Type: technical, functional

    WordPress_logged_in

    • Used to store logged-in users.
    • Duration: session.
    • Type: technical, functional

    WordPress_test_cookie

    • Used by the WordPress content management system to check whether cookies are enabled in the browser.
    • Duration: session.
    • Type: technical, functional

    cmplz_banner-status, cmplz_functional, cmplz_statistics, cmplz_preferences, cmplz_policy_id, cmplz_consented_services, cmplz_marketing

    • Complianz cookie banner cookies that store the user's choices regarding this website's cookie settings.
    • Duration: 1 year.
    • Type: functional

    _lscache_vary

    • Cookie used by the LiteSpeed plug-in to manage the page cache.
    • Duration: 2 days
    • Type: technical, functional

    Ls_smartpush

    • Cookie used by the LiteSpeed plug-in to manage the page cache.
    • Duration: 2 days
    • Type: technical, functional

    Joinchat_views

    • Associated with the WhatsApp button at the bottom of the page. It counts the user's visits to the website to control when the chat window appears. The count increases with each visit. It does not store any personal information.
    • Duration: persistent
    • Type: technical, functional

    Joinchat_hashes

    • Cookie used by the Join.chat plugin to display the WhatsApp button and store actions taken by the user on the website.
    • Duration: persistent
    • Type: technical, functional

    joinchat_country_code

    • Cookie used by the Join.chat plugin to display the WhatsApp button, specifically to identify the user's country so it works correctly.
    • Duration: persistent
    • Type: technical, functional

    Googtrans

    • Cookie belonging to the website's automatic translator that saves the language selected by the user.
    • Duration: session
    • Type: technical, functional

    g_state

    • Cookie used by the Site Kit by Google plug-in to sign in with Google.
    • Duration: 6 months
    • Type: technical, functional

    __cf_bm

    • The __cf_bm cookie is necessary to support Cloudflare Bot Management. This cookie helps manage incoming traffic that matches criteria associated with bots.
    • Duration: 30 minutes
    • Type: technical, functional

    Analytics cookies

    These cookies enable users' behavior to be tracked and analyzed. The information collected through these cookies is used to measure website activity and create browsing profiles based on analysis of how users use the service.

    They allow us to count users and perform statistical measurement and analysis of how they use the service offered. To do this, we analyze their browsing on our website to improve the products or services we offer.

    Specifically, we use Google Analytics. Google may use this data to improve its own services and provide services to other businesses.

    This tool does not collect users' first or last names or the postal address from which they connect. The information it collects includes, for example, the number of pages visited, language, city assigned to the IP address from which users access the site, number of visitors, frequency and repeat visits, visit duration, browser used, and network provider or device type used for the visit.

    We use this information to improve our website, identify new needs, and assess improvements that will help us provide a better service to our visitors.

    ar_debug

    • Used by Google Analytics to track conversions.
    • Duration: 3 months.
    • Type: Analytics

    _glc_au

    • This cookie is used by Google Analytics to understand user interaction with the website.
    • Duration: 3 months
    • Type: analytics

    _ga

    • Used to distinguish users.
    • Duration: 1 year and 35 days.
    • Type: analytics

    _ga_SVNTNST2BN

    • Used to store and count each user's visits and page views.
    • Duration: 1 year and 35 days.
    • Type: analytics

      _gid

      • ID used to identify users for 24 hours after their last activity.
      • Duration: 1 day.
      • Type: analytics

      More information about Google Analytics cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es

      Stripe cookies

      This website offers secure credit card payments through Stripe. This platform generates cookies necessary for its operation. Here you can view its Cookie Policy.

      These two Stripe cookies are loaded on the website before payment:

      __stripe_mid

      • Cookie used to prevent card payment fraud on the secure Stripe platform.
      • Duration: 1 year
      • Type: functional

      __stripe_sid

      • Cookie used to prevent card payment fraud on the secure Stripe platform.
      • Duration: 30 minutes
      • Type: functional

      This information will be updated as the services offered on this website change.

      Note: ‘First-party’ cookies are used only by this website's owner, and ‘Third-party’ cookies are used by the service provider identified in the table above.

      Cookie acceptance

      To ensure transparency and provide clear information about the use of cookies on our website, a notice will appear each time you access it explaining how you can manage your consent at any time.

      You can configure or reject cookies through the cookie settings panel available on the website or directly through your browser. Disabling certain technical cookies may affect the website's proper operation.

      Users can manage their consent to the use of cookies through the following options:

      • Accept all: By clicking the “Accept all” button, you consent to the use of all cookies as described in our Cookie Policy.
      • Configure: You can customize your cookie preferences by choosing which types of cookies to allow using the “Modify” button.
      • Reject: If you do not agree to the use of optional cookies, you can reject them by clicking the “Reject” button.

      WITHDRAWING CONSENT TO INSTALL AND MANAGE COOKIES

      You can access your browser settings at any time to accept or reject all cookies, or choose which cookies may be installed, by following the relevant procedure below for your browser.

      You can allow, block, or delete cookies installed on your device by configuring the settings in the browser installed on your computer.

      – You can find more information about the browser Firefox from here.

      – You can find more information about the browser Google Chrome from here.

      – You can find more information about the browser Edge from here.

      – You can find more information about the browser Safari from here.

      – You can find more information about the browser Opera from here.

      These browsers are subject to updates or changes, so we cannot guarantee that the instructions will fully match your browser version. To avoid these discrepancies, you can go directly to your browser settings, usually in the “Options” menu under “Privacy.”

      Other browsers

      Consult the documentation for your installed browser.

      ADDITIONAL INFORMATION FOR USERS

      Additional information about cookies here.

      Please remember that if you choose to disable cookies, some parts of the website may not work properly.

      You can also manage your browser's cookie storage using tools such as the following:

      Basic information about data processing under the GDPR (EU) 2016/679 and Spain's Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).

      Data controller

      The data controller is:

      • Identity: Juan Antonio Espinosa López
      • Tax ID: 08834386V
      • Address: Calle Lady Smith, 9, 5ºB – 06009 Badajoz (Spain)
      • Phone: (+34) 649 313 252
      • Email: info@myspecialhair.com

      Purpose of processing

      Maintaining a business relationship with the user. The planned processing operations are:

      • Contacting data subjects and responding to their inquiries. Sending commercial communications about our services that we believe may interest them by letter, telephone, email, SMS/MMS, WhatsApp, Telegram, or equivalent electronic communication channels, provided the data subject has consented to the processing of their personal data for this purpose. These communications will be sent by the DATA CONTROLLER and concern its services or those of partners or suppliers with whom it has a promotional agreement. In such cases, third parties will never have access to personal data.
      • Conduct statistical studies.
      • Processing orders, applications, or any type of request submitted by the user through any of the contact channels made available to them.

      Legal basis for this processing

      • Performance of a contract to which the data subject is a party, or taking steps at their request before entering into a contract.
      • The data controller's legitimate interest.
      • The data subject's consent, which may be withdrawn at any time.

      How long will we retain your data?

      Some of the cookies used on this website will retain your data while your session remains open. Data collected through third-party cookies will be stored for the periods established by law.

      Who receives your data?

      Data will not be shared with third parties unless required by law.

      Your rights and how to exercise them

      Users may exercise their rights of access, rectification, erasure, restriction, portability, and objection to the processing of their personal data at any time, as well as their right not to be subject to automated individual decisions and to withdraw consent to receive commercial communications about our services, by sending a postal communication addressed to Calle Lady Smith, 9, 5ºB – 06009 Badajoz (Spain) or via the email address info@myspecialhair.com

      You also have the right to lodge a complaint with the competent supervisory authority (www.aepd.es), if you believe the processing does not comply with applicable regulations.

      Browsing and contact statistics

      We use Vercel Web Analytics to understand visits to public pages and clicks on links for WhatsApp, phone, email, appointments, and guides. This tool does not use analytics cookies. Contact events include only the action type, the public page, and the button's location; we do not send message text, form responses, photographs, measurements, or account data to these statistics. We exclude administration, account, cart, and booking pages, as well as parameters in visited URLs. A WhatsApp click indicates that the link was clicked, not that a message was sent. More information about the technical processing of these statistics is available in Vercel Web Analytics.